“Bank customers hung up about foreign call centres” reported an article in the Daily Express last week (Thursday July 1^st 2010).

The Daily Express article reports on a poll conducted by consumer analysts, Mintel.  Overseas call centres, automated switchboards and not being able to speak to the same member of staff twice, Mintel found were customers biggest bugbears when dealing with financial institutions.

At iSmart we are different; we have a dedicated team of telephone support staff dealing with mis-sold Payment Protection Insurance (PPI). Our telephone support network is based at our headquarters in Wellingborough, in the UK, not outsourced to a foreign country.

According to the article in the Daily Express, customers are not just frustrated with foreign call centres because of the language problems they may encounter but because staff based overseas don’t have a good enough grasp of the financial system in the UK and often struggle with unconventional requests.

Call iSmart and you won’t be expected to converse with an automated voice or have to press numerous buttons before you hear a human voice, you will find yourself talking to a trained specialist as soon as the telephone is answered. As well as being UK based, our telephone advisors are constantly receiving up-to-date training, have an excellent knowledge of the UK financial system and PPI.

According to Mintel, 29% of people are infuriated by staff trying to sell additional products during a call; this is something we can promise our staff will never do.  Our staff are dedicated to reclaiming your mis-sold PPI payments.

Have you been mis-sold Payment Protection Insurance? If yes, iSmart is a financial institution with a difference, we can think smarter and offer you the best possible solution.

Find out more here or talk to one of our dedicated specialist telephone advisors on 0800 0433 025

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