New PPI Clampdown Measures Announced By FSA Will Cost £3.2bn
The Financial Services Authority (FSA) estimates the cost of its clampdown on Payment Protection Insurance (PPI) could rise to £3.2 billion.
The FSA had previously estimated it would cost £3 billion to reform the PPI market. These cost estimates have been revised as the FSA expects the number of complaints to firms selling PPI will receive to rise due to new sales measures being implemented.
It is estimated firms are likely to receive an average of 550,000 complaints this year rather than the 500,000 complaints estimated by the FSA in its consultation paper on the PPI sector in March.
The new measures introduced to the PPI market will ensure customers receive better information when purchasing PPI and that they are treated more fairly, should they have to complain about the product. Firms selling PPI have until 1st December 2010 to comply with the FSA’s new measures for the sale and complaints handling relating to PPI.
The FSA has said firms could bear costs of between £1.1 billion and £3.2 billion as a result of the measures, with complaints handling procedures to be introduced as part of the rules, making up £800 million to £1.3 billion of the costs.
FSA director of conduct risk Dan Waters said: “With this package of measures we’re confident we can mend a market that has been broken for too long. This remedy is fair to consumers and the industry alike. The onus is now on the industry to ensure it treats all customers fairly. We will be monitoring the implementation of our guidance closely to ensure real change is delivered.”
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FSA Announce New Measures Designed To Reform PPI Market
The Financial Services Authority (FSA) has announced a package of measures designed to reform the Payment Protection Insurance (PPI) market.
The FSA has said the new measures will ensure customers receive better information when purchasing PPI and that they are treated more fairly, should they have to complain about the product.
The package of measures includes a new handbook, that will ensure complaints are handled properly and readdressed fairly where appropriate. It will also explain when and why firms should analyse their past complaints, to identify if there are serious flaws in sales practices that may have affected complainants and even non-complainants.
An open letter will also be put together by the FSA setting out common sales failings to help firms identify bad practice.
Firms must implement the FSA’s new measures by December 1st. They must use the time between now and December to ensure staff selling PPI are trained to a higher level. The FSA has said it will be monitoring firms closely to ensure the new standards are adhered to.
Dan Waters, director of conduct risk at the FSA, has said that with the new measures, consumers will be treated fairly whether they are buying or complaining about PPI.
He said: “Since we took over the regulation of PPI we’ve carried out 24 investigations and three thematic reviews, issued warnings, halted the selling of single premium PPI with unsecured personal loans, visited over 200 firms, and handed out some very significant fines of approximately £13m. Now, with this package of measures we’re confident we can mend a market that has been broken for too long. The onus is now on the industry to ensure it treats all customers fairly. We will be monitoring the implementation of our guidance closely to ensure real change is delivered.”
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Tesco Bank Expose PPI Customers To Fraud
Tesco Bank has lost the personal details of dozens of customers complaining about PPI.
39 customers who were in angry dispute with Tesco Bank over mis-sold Payment Protection Insurance (PPI), have had papers containing names, addresses and account details lost, leaving them exposed to a risk of fraud.
The customers’ details have been lost after the data was sent unprotected using the standard postal service.
It is understood the details of the 39 customers have been lost in the post between offices from Manchester to Glasgow.
Tesco have blamed a service provider for the data loss. A Tesco Bank spokesman said: ‘Tesco Bank and the service provider have robust rules and procedures for handling customer information.
‘There is no record of the correspondence being sent by courier or recorded delivery. That leaves the possibility that it was sent by standard mail, contrary to ours and our suppliers data handling procedures.
Prior to the data loss, the customers had been in the process of complaining to Tesco Bank about PPI on which they could not make a claim.
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PPI Complaints Set To Increase In 2010/11
PPI complaints look set to rise in 2010/11.
The Financial Ombudsman Service anticipates complaints about Payment Protection Insurance (PPI) will continue to rise for the period 2010/11, after there were 13,520 new complaints in the first quarter alone.
These figures were published today in Ombudsman News.
For the period 2009/10, the Financial Ombudsman Service received a total of 49,196 complaints about PPI. If PPI complaints continue at a steady pace, then total complaints will reach 54,080 for the period 2010/2011.
According to the figures published in Ombudsman News, 34 per cent of all complaints received by the Financial Ombudsman Service in April, May and June, were about PPI.
The Financial Ombudsman Service has said it will be using Ombudsman News to publish snapshots of its workload on a quarterly basis.
A statement released by the Service said “This should make it easier for everyone to see the numbers and trends as they emerge throughout the year rather than only seeing the figures annually, after the financial year has ended.”
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Competition Commission Discuss Changes To PPI
Competition Commission makes provisional decision on retail PPI remedies.
The independent public body, the Competition Commission has today (29/07/10) released a report consulting on changes to the way retail Payment Protection Insurance (PPI) is sold.
Retail PPI is one specific product in the overall PPI market. Retail PPI relates to protection policies taken out on repayments for goods bought from home catalogues.
The Competition Commission is looking to clamp down on the way retail PPI is sold. The document published today puts forward a number of proposals for retail PPI that aim to provide clearer information to customers on the cost of retail PPI cover and the rights they have.
Proposals for retail PPI published in the report include:
- an obligation to offer PPI separately from merchandise cover if both are offered as a bundled product
- an obligation to provide information about the cost of PPI and ‘key messages’ in marketing materials
- an obligation to remind all active customers of their cancellation rights and of key messages on an annual basis
- a prohibition on the sale of single-premium PPI policies and on charges which have a similar economic effect
- an obligation to provide customers who have spent more than £50 on retail PPI premiums in the preceding 12 months with a written annual review of PPI costs
The Competition Commission is now inviting comments on its proposals for retail PPI before publishing the final verdict for the entire PPI market in September.
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FOS Figures Show PPI Most Complained About
PPI has topped the list for complaints to the Financial Ombudsman Service (FOS)
The FOS has published quarterly data for the first time, which shows inquiries about Payment Protection Insurance are the biggest source of complaints.
Figures show there were 13,520 complaints about PPI in the first three months of the financial year, with 81% of these resolved in favour of the consumer.
The number of complaints about PPI were more than twice the amount of complaints about current accounts, which was next on the list with 5,420 complaints. Third on the list was credit card accounts, with 4,296 people making queries.
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PPI No Longer To Be Sold By Lloyds
Lloyds ends sale of PPI.
The Lloyds Banking Group has announced it will no longer sell Payment Protection Insurance (PPI) on all of its loans, credit cards and mortgage deals.
A spokeswoman for Lloyds said ending the sale of PPI is due to increased regulation on this type of insurance.
PPI has been the subject of long running criticism due to the way it has been sold. The sale of PPI policies are now being restricted by the Financial Services Authority (FSA) and the Competition Commission.
Lloyds is the first bank in the UK to make the decision to stop selling PPI policies. The Lloyds group has said this decision will extend to all of its brands including Halifax, Bank of Scotland and Cheltenham & Gloucester.
Instead of selling PPI cover, if customers are interested in taking out an insurance policy, Lloyds will offer them a British Bankers Association (BBA) advisory leaflet.
Martin Lewis from consumer website moneysavingexpert.com was among those happy about the decision, he had to say:
“This insurance, which has been scandalously mis-sold for years leaving many consumers in misery, is estimated to be worth up to £5bn a year for the industry
It can provide useful protection to people if they are sick or lose their jobs as it covers their repayments, but people should go to competitive standalone insurers rather than banks.
That’s because they sell it at four or five times over the odds, often without checking suitability, meaning many have been duped into paying a hidden £1,000 extra on policies that are worthless for them.”
Which? chief executive, Peter Vicary-Smith echoed his views. “Lloyds decision to stop selling PPI is a huge victory for consumers. Hopefully other banks will follow suit and we’ll finally see the back of this poor protection product” he said.
Experts predict Lloyds decision to stop selling PPI will cause many more High Street banks to follow suit.
Lloyds has said existing customers who have taken out policies or those in the process of doing so, will not be affected.
Have you been mis-sold PPI? We can think smarter and claim back your mis-sold PPI payments. Apply online to find out more, you could be owed thousands of pounds.
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Do you qualify to claim PPI payments back?
If you have taken out a mortgage, loan, credit card or have obtained finance on any high value item in the last 10 years, there is a good chance you have a Payment Protection Insurance (PPI) policy. But did you know you had taken out a PPI policy? The Financial Services Authority (FSA) have launched a major crackdown on financial providers after finding millions of PPI policies over the past 10 years have been mis-sold to customers. You could have Payment Protection Insurance and not even know it!
Why would have payment protection insurance been miss-sold though? Research shows that banks and other financial providers encouraged sales employees to sell PPI policies by providing greater bonuses and other incentives. So often PPI was sold alongside mortgages, loans and credit cards by any means necessary, even if it meant ruthless tactics and misleading customers.
Some of the common sales tactics for selling PPI include:
- You didn’t ask for a PPI policy but it was sold to you anyway, without the cost being stated at the point of sale.
- Informing you payment protection insurance was compulsory or that purchasing it would improve your chances of getting a loan.
- Not being told PPI is optional or that a cheaper policy could be purchased elsewhere.
- Not asking you if you already have alternative payment protection cover, such as income protection, employer illness cover or a redundancy package.
- Not being informed the PPI policy is limited and will not cover the entire duration of your loan term.
Shockingly, the FSA have found that some customers seeking finance have been sold PPI even though they would never be eligible to make a claim.
Typical cases where you would not be eligible to make a valid claim on a PPI policy include:
- If you were unemployed or retired at the time of the insurance policy being taken out.
- If you are self-employed.
- If you were employed on a temporary or contract basis or worked less than 16 hours a week.
- Many policies have an upper age limit, usually 65 or 70, if you were older than this age at the time of being sold the policy, you would never be eligible to claim.
- If at the time of being sold the policy, you had a medical condition or an existing illness that could stop you from being able to work.
If you believe you have been the victim of ruthless sales techniques or fall into any of the unfortunate categories where you would not even be eligible to claim, there is good news, you do qualify to claim PPI payments back.
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PPI set to be banned by the Competition Commission
The High Street banks of the United Kingdom are looking at a lost source of revenue as the regulator insisted they would still press on with their desire to ban Payment Protection Insurance (PPI) at the point of sale. The Competition Commission has stated that it will ban the sale of PPI alongside the sale of financial products such as loans, credit cards and mortgages.
This decision means that the banks will no longer be able to sell this highly controversial insurance product at the time they decide to borrow, or during a fixed term after they have taken out the loan. It has been suggested that most purchasers of PPI had no idea that the insurance was available from insurance providers other than the lender. This meant that they rarely shopped around for a better deal on price or terms.
The product has also been at the centre of a huge mis-selling scandal. PPI Claims are on the rise and the amount of mis-sold PPI policies is estimated to be in the millions.
Peter Davis, who is the deputy chairman of the Competition Commission, said: “We found that many customers would place significant value on being given the time to choose the right PPI product – or indeed to decide that PPI is not right for them.”
The ruling that was given mirrors the initial ruling their first judgement which was given last year, when the Competition Commission suggested similar action. The decision was challenged by Barclays Bank and Lloyds TSB, when a review was ordered by the Competition Appeals Tribunal. The banks had argued that people were happy to purchase PPI from them at the point of sale and that they would find it inconvenient to have to wait to purchase it after the sale, or to be forced to find an alternative provider of PPI.
However, Mr Davis went on to say “Overall, we concluded that Payment Protection Insurance providers are overstating the loss of convenience that would result from the introduction of a prohibition on selling Payment Protection Insurance during the sale.”
The banking industry are not happy with this outcome, suggesting that bankruptcies may increase as people have no alternative to solve their debt problems as they have no method of repayment.
PPI has generated over £1.5bn per year profit for the industry between 2004 and 2009, which the payments given to the insured are well below other averages when compared to car insurance and home insurance.
The banks repaid £177m compensation to victims of mis-selling in the first 11 months of 2009, with much larger figures expected for next year.
If you have been mis-sold PPI, please visit www.ppi.co.uk to make a claim for PPI Compensation
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PPI Claims and the Labour Party
The Labour party have pledged to clampdown on banks that taken advantage of their customers as part of its Election manifesto.
The Labour party is focusing, in particular, on PPI Claims and Bank Charges. The reason for this is that this cheap talk will work wonders with the average man and women in the land with regard their finances.
Labour have been happy to bail out the banks but also have been weak with their so called obligations, including hitting lending targets to businesses and individuals, but on the other hand, Labour have allow banks to systematically mis-sell and rip off clients over the last 10 years. Labour was supposed to protect the vulnerable and create a ‘fair society for all’ – both in the past and in the future. Too late Gordon, the horse has bolted and has also been shot dead by the Supreme Court last November. I am sure you are aware of this fact.
Anyway, the Financial Services Bill has been watered down (the banks threatened legal action basically) – so until there is a change of Government, this will be reviewed in the future. What is becoming increasingly clear, is that the banks do not negotiate and everything has a price. We all knew this, but deep down society should not be like this.
PPI Claims is the bain for the banks at the minute. They have rolled over and accepted that there may have been failings in its PPI sales. I’ll name a few
- Adding PPI to loans and credit cards without their knowledge – a nice kickback for the salesman.
- Pressuring people to accept loans and credit cards with PPI – because this will increase their chance of getting the loan accepted.
- Not explaining that the PPI was optional and not compulsory at the point of sale
- Upfront premiums ‘lock people’ into unfair agreements and this stopped cancellations and switching
- Offering a poor product at an extortionate price
- Selling the insurance to the unemployed, disabled or self employed
The reasons mentioned above account for most mis-sold PPI Claims and have not changed. We have seen an increase in the number of people saying that they were pressured into accepting the insurance, but they were not prepared to say so. That is where i-Smart Consumer Services can help – we create a voice for people that wish to use a 3rd party to make claims.
We have handled tens of thousands of PPI Claims over the last three years and are recovering over £2m per month for our clients. This is your money and this should be in your pockets and not the banks.
Gordon Brown wants to create a fair society, but let’s be honest, he has built the Country up on huge personal debt, and where there is debt there are banks, which in turn leaves vulnerable people easy prey for the lucky few; this is Labours legacy and this is partly to do with the lack of regulation by the FSA, which reports to the Government.
There is no room for politics in our game, so whatever your political slant – vote for one thing, your money back from the banks – vote i-Smart Consumer Services. Think Smarter.
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