How long will it
take to make a claim?
As with many things we are unable to put an exact time on how long it will take to reclaim your mis-sold PPI. Every case will vary depending on the lender or credit card provider who originally sold the policy.
We will always give you an estimate of how long your individual claim is likely to take when we first assess your claim. At every stage of the process, you will always be kept informed.
Your reclaim will start the minute you call to fill out the claim form(s) or complete the online claims form(s) and send to us. The claim will involve specialist advisors investigating whether you have been mis-sold PPI or not. For them to do this they will need to know when the insurance was sold and the circumstances in which it was sold.
Can I speed up the process?
Naturally, you will be eager to gain a settlement of your claim as quickly as possible. You may have been wrongly charged for a product which you either did not want or could not use and as a victim of the PPI mis-selling scandal it is understandable that you will want to recover lost charges as quickly as possible.
Whilst there is little you can do once the claim is in the middle of processing, those wanting to ensure we can submit your claim promptly should look at getting their financial documents in order. If you still have your copy of the credit agreement which PPI was added to then this could be hugely beneficial when it comes to processing your claim as we will not need to obtain copies from the lender.
If you have a query about your claim or you wish to see how it is progressing, you can give us a call on 0800 043 9243. We’re always here to help and welcome any enquiries which you may have.
Always provide this information upfront and make sure you give us all the information you have at your disposal. This will ensure we are in the best position to process your claim